PX Space

Welcome to PX Space, a space devoted to the human side of healthcare. Our blog, podcast, and newsletter discuss the issues that face patients and hospital care teams as they relate to elevating the hospital environment and enhancing the lives of those who visit and work there. We also discuss the latest technology in the industry and how technology has played a role in advancing the human side of hospital care. We encourage you to engage with us by subscribing to our monthly newsletter, listening to our podcast, and providing us feedback on the issues you’d like to discuss.

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Six Reasons Why Your Healthcare Facility Should Focus On Patient Experience

By Ashton Elder | September 26, 2022

The Agency for Healthcare Research and Quality makes an important distinction: that patient experience is not the same as patient satisfaction (although the concepts are related). Patient satisfaction focuses on a person’s expectations and to what degree they were met. So, two different people could receive the same care but, because of their differing expectations, […]

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Making It a Better Day for Nurses

By Ashton Elder | September 23, 2022

The issues facing nurses today are something very dear to the heart of Linda Robinson, the VP of Clinical Excellence at MDM Healthcare. Robinson reflected on the concepts of resilience and well-being as they relate to the current struggle hospital care teams are facing. “I have been a nurse for 35 years, and I was […]

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How Patient Engagement Drives Quality and Safety

By Ashton Elder | September 13, 2022

We recently sat down with the VP of Clinical Excellence at MDM Healthcare, Linda Robinson to discuss how patient engagement drives hospital quality and safety initiatives. Robinson, an award-winning nurse, has worked in the patient care industry for 35 years. She has done extensive research in the area throughout her career. “When we have patients […]

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A Critical Time in Nursing: How Technology Can Help

By Ashton Elder | August 30, 2022

Assessing the Situation The American College of Nursing reported a concerning problem for the healthcare industry, a nursing shortage which began prior to 2017 but was further impacted by the COVID-19 pandemic. Linda Robinson, the Vice President of Clinical Excellence at MDM Healthcare, has been a nurse for over 34 years and went back to […]

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Q&A with Linda Robinson, the Vice President of Clinical Excellence at MDM Healthcare

By Ashton Elder | August 24, 2022

Listen to the full interview on the PX Space podcast available on Apple Podcasts, Spotify, and Amazon Music.  Linda, you have over 34 years of nursing experience in patient- and family-centered care, and patient engagement technology. You’re an accomplished national speaker and among your many awards, you have been recognized as the ANCC Magnet Nurse […]

Why Patient Education is a Must-Have in Healthcare Facilities

By Eric.Scott@mdmcommercial.com | January 6, 2022

Patient education involves the enhancement of knowledge in ways that can help people to manage or improve their health. To effectively educate patients, it’s important to gain clarity on what kind of personalized information each person needs and to identify what barriers might exist in accomplishing educational goals. How information is delivered also plays a […]

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Renowned Clinical Expert Linda F. Robinson, MSN, BSN, RN Joins MDM Healthcare Team

By Eric.Scott@mdmcommercial.com | July 13, 2021

PONTE VEDRA BEACH, Fla. – MDM Healthcare President Andrew Thompson has announced the addition of decorated clinical expert and healthcare workplace safety advocate Linda F. Robinson, MSN, BSN, RN as Vice President of Clinical Excellence. Robinson is an accomplished national speaker and published author with over 34 years of nursing experience in patient- and family-centered care, patient engagement technology, emergency […]

Chris Miller Promoted to MDM Healthcare Vice President, Patient Experience Solutions

By Eric.Scott@mdmcommercial.com | January 11, 2021

PONTE VEDRA BEACH, Fla. (January 8, 2021) – MDM Healthcare President Andrew Thompson has announced the promotion of Chris Miller to vice president, patient experience solutions. Since joining the company in October 2019 to oversee sales of Journey PX, MDM Healthcare’s patient experience software platform, Miller has played a key role in the day-to-day management […]

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MDM Healthcare Launches Breakthrough Inpatient Video Chat Solution

By Eric.Scott@mdmcommercial.com | November 5, 2020

Schedule a Demo PONTE VEDRA BEACH, Fla. – Nov. 5, 2020 – MDM Healthcare, a division of MDM Commercial, announced on Thursday the official launch of its innovative new inpatient video chat platform, Journey PX Connect. It operates on the Pro:Centric Connect platform and hospital smart TVs from LG Electronics to deliver video chat capability for patients, staff and […]

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Digital Whiteboard Solutions

By Karyn | August 18, 2020

Journey PX Digital Whiteboard Solution Eases Uncertainty During COVID-19 The COVID-19 pandemic has rattled the healthcare industry and caused uncertainty among the public. Protecting those most vulnerable is the number one priority for healthcare workers and facilities. Industry leaders are looking to technology to reduce patient anxiety, allow easy communication between staff, and disperse accurate […]