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Written with contributing author Linda Robinson, MSN, CPXP, RN, Vice President of Clinical Excellence, MDM Healthcare

The costly effects of hospital readmissions have a significant impact on hospital organizations. According to an article published in the Journal of Multidisciplinary Healthcare, “a significant portion of the expense incurred within the US healthcare system can be attributed to hospital readmission.” In addition, it states that “over $52.4 billion is spent annually to care for patients that were readmitted to the hospital within 30 days for a previously treated condition.” Another cost to consider is readmissions' effect on compliance with government standards. According to a report published by the AHRQ, The Hospital Readmissions Reduction Program (HRRP), implemented by the Centers for Medicare & Medicaid Services (CMS), imposes a financial penalty on hospitals with higher-than-average readmission rates for certain conditions. In addition to the material costs of hospital readmissions, they also are detrimental to patient safety and overall quality of care.

Hospital organizations can invest in patient engagement technology to help reduce hospital readmission rates. This is because enhanced patient engagement using patient technology leads to better outcomes and supports health equity. A recent Forbes article also suggested that enhanced patient engagement through technology leads to better outcomes, resulting in reduced readmission rates. It states, “These systems automatically collect information and alert the patient and doctor if anomalies arise. Outcomes improve because diagnoses are based on more and current data.” There is a wealth of information and engagement patients receive using patient engagement technology, which contributes to a reduced chance of their readmission.

It is important to highlight some of the essential properties of patient engagement technology that support hospitals’ strategies to mitigate the cost of readmissions. Patient engagement enhances the humanization of care and supports better patient outcomes. To further support the clinician’s effort to humanize care patient engagement technology empowers, educates, and engages patients in their care which enriches the patient experience. Engaging and empowering the patient in this way allows more time for the clinician to interact in a personal way with the patient, building trust and humanizing care. This in turn also supports efforts of value-based care.

Essential properties to look for are:

· Intuitive user experience
· Integration with the Electronic Medical Record for accurate real time information
· Easily accessible daily plan of care information 24/7
· Information displayed in a language the patient can comprehend
· Virtual video and video calling features
· Individualized patient education with an auto assignment functionality based upon diagnosis, problem list, orders, risk assessment, age, needs assessment, etc.
· Engages and empowers the patient to participate in their care and the hospital environment via prompts, surveys, service requests, etc.
· Customization options for hospitals

Journey PX’s technology solutions are uniquely designed with the essential properties highlighted above and therefore an ideal choice for hospitals looking to invest in patient engagement technology to reduce readmissions. Hospitals can prepare patients for a successful discharge using Journey PX’s could-based patient engagement solutions. Journey PX solutions prepare patients for discharge by keeping them informed of their daily plan of care, providing individualized education, and streamlining communications between patients, families, and care teams. Journey PX allows hospital organizations to hard-wire bedside shift reports, one of the biggest drivers of quality and safety.
Journey PX’s digital whiteboard, My Day Today, provides vital information to hospital care teams, patients, and their families. My Stay provides patients with the education they need via access to an extensive education library. This allows patients to become more empowered through health literacy and enhances their readiness for discharge. It also helps support patients after discharge by providing education that can be texted to them, giving an added layer of assurance that they will not be readmitted. Journey PX’s virtual care solution, Connect, is another piece of technology that supports the patient’s daily plan of care and readiness for discharge. Connect also allows for less risk of infection, another contributing factor to hospital readmissions.
The new healthcare model is a consumer-centered model. This patient-centered model drives self-care, and with the use of technology, the patient is more engaged and empowered than ever. Armed with patient engagement technology, the patient is the captain of their care team. Patients can now use an array of services, apps, and other technology to get the information that they need. This supports the four core principles of patient and family-centered care: respect and dignity, information sharing, participation and collaboration.

The shift to the patient-centered model is a proactive shift designed around prevention and well-being, rather than a reactive approach. In this post-pandemic healthcare landscape, patients' perceptions of technology have changed when it comes to their care. To conclude, costly readmissions are a strain on the hospital system and have a staggering annual total cost. In a post-COVID era hospital organizations have had to face additional challenges in implementing a plan to keep the costs of readmissions down. The investment in patient engagement technology pays back dividends as the multitude of capabilities has addressed several costly problems and provides several beneficial solutions. There are several essential properties patient engagement technology should possess to be most effective in optimizing it along these lines. The cutting-edge, cloud-based patient experience platform Journey PX provides solutions uniquely designed with the capabilities needed to be a strong ally in any hospital’s strategy to keep the excessive costs of readmissions down and improve quality and safety initiatives.

Written with contributing author Linda Robinson, MSN, CPXP, RN, Vice President of Clinical Excellence, MDM Healthcare

Video has increasingly become a popular medium for education. The medium has proven to be an effective way to convey information and engage learners. In the healthcare industry, video education can be particularly useful for promoting health literacy. An article published in The Journal for Nurse Practitioners states, “Patient-education needs to be a central priority in every patient encounter. The use of technology can convey complicated ideas by pictures, video, and multimedia, which transcend the spoken and written word and provide opportunities to bridge the divide of limited health literacy.”

Animation is a powerful tool in health videos, particularly when it comes to conveying complex ideas and improving the clarity and effectiveness of health videos. Animators can create visual aids that help to clarify and simplify health information. It also is a form of engaging content that can hold the attention of viewers and enhance their learning experience. Recently, MDM Healthcare Vice President of Clinical Excellence Linda Robinson, MSN, CPXP, RN sat down with Tim Jones, Emmy award-winning animator, CEO and Co-Founder of Health Nuts Media.

He explained that the use of video content to promote health literacy goes as far back as World War II when the U.S. Department of Defense commissioned artists such as legendary director Frank Capra and writer Theodor Geisel, aka Dr. Seuss, to help them produce training videos for soldiers. “They decided to create these animated films to help these newly inducted soldiers understand the information that was going to help keep them alive. I find it interesting that in some way what I do today has been around for eighty or ninety years,” said Jones.

After a successful Hollywood career, including receiving an Emmy award, Jones became involved with animating content for the Starlight Foundation, who asked him to help produce animated videos for teens with cancer.

Screenshot 2023-01-06 123938

He explained that the impact these videos made was apparent after a young cancer survivor expressed that these videos helped her in her fight with the disease. Jones reflects on how powerful this moment was for his career. “I love animation, the storytelling, and the artistry but it was not until that moment that I realized the impact it had made. I thought it was for entertainment only and I really did not fully understand that it could be such an effective tool and make such a difference in people’s lives. So that is how I got started,” he said. In 2010, he co-founded Health Nuts Media, which is now healthcare’s leading producer of health-related animation.

Jones also explained that animation can be used to depict scenarios or processes that may be difficult to capture through live-action video. “Animation can create an authentic connection with the audience in a way no other medium can. In animation, we suspend our disbelief and buy into the animated world. When we use animation and humor to make a more poignant point it can be really effective,” he said.

He also discussed the use of animation and video to promote health literacy. He referenced case studies that support the fact that people are more likely to retain information obtained by watching a video as opposed to a pamphlet, or even verbal instruction. “Both short-term knowledge and long-term retention is improved when health knowledge is obtained from watching a video,” he said.

JPXTripleDeckerScreens copy2

Animated videos allow for enhanced storytelling, which is another one of its unique benefits Jones noted. “We focus on is the storytelling and the message of why this is important. A lot of the successful patient education really is impactful on an emotional level,” he said.

Standout, impactful content is one of the reasons MDM Healthcare is proud to list Health Nuts Media as a content partner. MDM Healthcare’s innovative patient engagement platform, Journey PX, elevates the patient and care team experience through technology solutions. Solutions such as My Stay, which offers patients a substantial education library that covers an extensive list of medical conditions and medications. This resource, coupled with Journey PX’s integration with the EMR, provides hospital care teams with the ability to auto-assign education in an individualized manner in response to a patient’s unique set of needs.

Jones also touched on the fact that due to advances in technology, patients now can watch education after discharge, which is even more impactful when it comes to their retention.

Journey PX allows for video education that is assigned during the patient's stay to also be sent via text or email to the patient for viewing at home to reinforce learning. Journey PX can also embed individualized patient education in the patient’s portal for home viewing to aid in answering any questions the patient may have once they are home.

You can view more about Health Nuts Media, including some examples of their animation on their website.

Listen to the full podcast interview with Tim Jones below.

Copy of Gold Blue Law Firm Sleek Corporate Law Firm Website (Instagram Post (Square)) (Website)

Video has increasingly become a popular medium for education. The medium has proven to be an effective way to convey information and engage learners. In the healthcare industry, video education can be particularly useful for promoting health literacy. An article published in The Journal for Nurse Practitioners states, “Patient-education needs to be a central priority in every patient encounter. The use of technology can convey complicated ideas by pictures, video, and multimedia, which transcend the spoken and written word and provide opportunities to bridge the divide of limited health literacy.”

Animation is a powerful tool in health videos, particularly when it comes to conveying complex ideas and improving the clarity and effectiveness of health videos. Animators can create visual aids that help to clarify and simplify health information. It also is a form of engaging content that can hold the attention of viewers and enhance their learning experience. Recently, MDM Healthcare Vice President of Clinical Excellence Linda Robinson, MSN, CPXP, RN sat down with Tim Jones, Emmy award-winning animator, CEO and Co-Founder of Health Nuts Media.

He explained that the use of video content to promote health literacy goes as far back as World War II when the U.S. Department of Defense commissioned artists such as legendary director Frank Capra and writer Theodor Geisel, aka Dr. Seuss, to help them produce training videos for soldiers. “They decided to create these animated films to help these newly inducted soldiers understand the information that was going to help keep them alive. I find it interesting that in some way what I do today has been around for eighty or ninety years,” said Jones.

After a successful Hollywood career, including receiving an Emmy award, Jones became involved with animating content for the Starlight Foundation, who asked him to help produce animated videos for teens with cancer.

Screenshot 2023-01-06 123938

He explained that the impact these videos made was apparent after a young cancer survivor expressed that these videos helped her in her fight with the disease. Jones reflects on how powerful this moment was for his career. “I love animation, the storytelling, and the artistry but it was not until that moment that I realized the impact it had made. I thought it was for entertainment only and I really did not fully understand that it could be such an effective tool and make such a difference in people’s lives. So that is how I got started,” he said. In 2010, he co-founded Health Nuts Media, which is now healthcare’s leading producer of health-related animation.

Jones also explained that animation can be used to depict scenarios or processes that may be difficult to capture through live-action video. “Animation can create an authentic connection with the audience in a way no other medium can. In animation, we suspend our disbelief and buy into the animated world. When we use animation and humor to make a more poignant point it can be really effective,” he said.

He also discussed the use of animation and video to promote health literacy. He referenced case studies that support the fact that people are more likely to retain information obtained by watching a video as opposed to a pamphlet, or even verbal instruction. “Both short-term knowledge and long-term retention is improved when health knowledge is obtained from watching a video,” he said.

JPXTripleDeckerScreens copy2

Animated videos allow for enhanced storytelling, which is another one of its unique benefits Jones noted. “We focus on is the storytelling and the message of why this is important. A lot of the successful patient education really is impactful on an emotional level,” he said.

Standout, impactful content is one of the reasons MDM Healthcare is proud to list Health Nuts Media as a content partner. MDM Healthcare’s innovative patient engagement platform, Journey PX, elevates the patient and care team experience through technology solutions. Solutions such as My Stay, which offers patients a substantial education library that covers an extensive list of medical conditions and medications. This resource, coupled with Journey PX’s integration with the EMR, provides hospital care teams with the ability to auto-assign education in an individualized manner in response to a patient’s unique set of needs.

Jones also touched on the fact that due to advances in technology, patients now can watch education after discharge, which is even more impactful when it comes to their retention.

Journey PX allows for video education that is assigned during the patient's stay to also be sent via text or email to the patient for viewing at home to reinforce learning. Journey PX can also embed individualized patient education in the patient’s portal for home viewing to aid in answering any questions the patient may have once they are home.

You can view more about Health Nuts Media, including some examples of their animation on their website.

Listen to the full podcast interview with Tim Jones below.

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Untitled (600 × 250 px) (Website) (1)

Written with contributing author Linda Robinson, MSN, CPXP, RN, Vice President of Clinical Excellence, MDM Healthcare

Up to 45% of Americans do not fill prescriptions because of cost. Medication non-adherence annually leads to $100-$300B in excess morbidity and mortality. Not filling a medication prescription is considered primary non-adherence. There are many reasons that patients do not fill their medication. It could be a lack of medication understanding, insufficient funds, poor communication, limited health literacy, and even something as simple as an inability to get to the pharmacy. Because of these facts hospital discharge is a particularly important time. This is an opportunity to supply the patient with their needed prescriptions and have a pharmacist counsel them on the purpose and side effects. It is also a time for the patient to ask questions or voice concerns regarding lifestyle changes due to medication.

We recently interviewed Angela Brunemann, PharmD the Director of Business Development for a large pharmacy care services company that serves millions of Americans. Brunemann collaborated previously with Vice President of Clinical Excellence, at MDM Healthcare Linda Robinson, MSN, CPXP, RN to design and implement a patient engagement technology program for a large hospital system in Kentucky called Discharge Medication Delivery Service.

In her interview she discussed broadening the patient experience, patient engagement, and the use of technology in a hospital setting from a pharmacist's perspective, demonstrating the impact of the pharmacy’s role.

Brunemann emphasized the importance of touchpoints for patients. when she develops a plan of care. “Thinking about the patient experience as a whole, it encompasses every touchpoint we have with the patient. And a lot of people call those moments of truth because it's those touch points from the very beginning, that kind of set the stage for the patient, and then start to ask the question, okay, now how does pharmacy have an impact in that, because that's where we find new opportunities to impact patient experience” she said.

Brunemann stressed the importance of developing programs centered around patients’ needs and using technology developed around that information. She also stressed that the design of patient engagement technology is important. “We want technology to acclimate to the patient's environment. So it isn't generic, and it feels like it was almost like a concierge. This is your personal pharmacy technician,” she said. She also emphasized timing, personalization, and relevancy as key aspects of effective patient engagement technology.

Meds to Beds with JourneyPX

Journey PX has the ability to create a meds-to-beds program that is customized to the unique needs of hospitals. JourneyPX can integrate with the EMR and engage the patient at the bedside via prompts, medication education, and pharmacy information to drive medication health literacy. There are several features that would frame the program: Auto assignment of medication education upon medication order, Meds to Beds participation prompt, notification via text, email, or EMR to the pharmacy that the patient would like to participate in the meds to beds program, pharmacy medication counseling visit in person or virtual via video Connect.

Filling patient prescriptions in-house also keeps revenue in-house that would otherwise go elsewhere. Upon admission when the patient TV is turned on a prompt will appear asking the patient if they would like their medication prescriptions filled prior to discharge. Choices of “yes” or “no, thank you” are offered. If the patient chooses yes a thank you response appears and notifies the patient of the program process. Most often that a pharmacy representative will be in to speak with them. Some hospitals personalize these messages with staff photos and a time frame to expect a visit. If the patient chooses a no response they receive a message thanking them and letting them know that if they change their mind to let their nurse know and the pharmacy can be notified or they can find the meds to beds program under the patient services tab on the Journey PX My Stay home screen and opt in to participate there at any time during their stay. Once the prompt is received by the pharmacy a time would be scheduled to review the patient's discharge medications either in person or virtually. This scheduled time could appear on the patient’s My Day Today board (digital whiteboard). If virtual the patient could be alerted 15 minutes prior with a prompt via their TV to let them know they have a virtual visit scheduled and to be ready to take the call. Upon discharge, the medications are delivered to the patient’s room.

Throughout the patient's stay as medications are ordered by their physician in the EMR JourneyPX can auto assign corresponding medication education content to be sent to the patients in room MY Stay and My Day Today solution on their TV. A red badge alert will display in the My Education section alerting the patient that they have the education to view. In addition, when the medication is ordered the patient will also receive prompts to engage and encourage them to watch the education with the choices of “now” or” remind me later”. If they choose remind me later the prompt will reappear again at predetermined intervals until the education is completed. The completion and understanding response can then be documented back into the EMR.

Listen to the full podcast interview with Angela Brunemann, PharmD below.

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Chicks and Chucks, Inc

Written with contributing author Linda Robinson, MSN, CPXP, RN, Vice President of Clinical Excellence, MDM Healthcare

The Journey PX team is proud to support patients. Patients have powerful stories, some so powerful that they impact an entire community.

We recently sat down with Cathy “CHICK” Halloran, who made a promise to God during her battle with breast cancer that if her health were restored she would give back to other patients struggling with the same diagnosis. After surviving her battle with cancer she devoted herself to ensuring the promise she made would be kept, eventually creating the non-profit organization, Chicks & Chucks Inc in July of 2021. According to their website, Chicks & Chucks is a resource for breast cancer patients who require products and services in their battle and have little or no financial means to acquire what they need.

Cathy also discussed the powerful impact that patient experience can make. She returned to the Kentucky hospital where she received treatment, St. Elizabeth Healthcare, as a volunteer and eventually an employee. Cathy now runs the Women’s Health Boutique at St. Elizabeth in Edgewood, KY. The boutique offers an array of items for cancer patients, including wigs, bras, cream to help with radiation, and also fun gift items such as jewelry. The boutique is a unique example of how the patient experience can be enhanced inside the hospital to elevate the human experience, which is a core part of our mission at Journey PX.

There are several ways to donate to Chicks and Chucks, Inc. Donations are used for purchasing resource books, bras, prosthetics, and wigs for breast cancer patients. Donations can be made directly on their website here, or for those with an Amazon account, donations can be made by selecting Chicks and Chucks as the charity of choice in their Amazon Smile section.

You can hear more from Cathy in our PX Space podcast interview.

Cathy Halloran

We’re so inspired by this powerful story of patient-turned-activist Cathy Halloran. Journey PX is committed to patients, and bringing peace of mind to the patient experience. MDM Healthcare’s innovative Journey PX patient experience solution uses cloud technology configurations to deliver patient education and engagement tools.

How Journey PX Saves Hospital Organizations Valuable Nursing Time and Money

Written with contributing author Linda Robinson, MSN, BN, RN, Vice President of Clinical Excellence, MDM Healthcare.

As the healthcare industry recognizes the need for change and embraces technology solutions, there is some renewed hope that hospital care teams can recover from the challenges they have faced in recent years. The cutting-edge, cloud-based patient experience platform Journey PX saves hospital organizations valuable time and money by partnering with them to transform care delivery models and lean down clinical workflows for healthcare teams.


To demonstrate the impact of Journey PX in this area, data from a few of our partners is highlighted below.

hospital solutions
nursing shortage solutions

Technology to improve patient engagement is now allowing patients to become more empowered by getting educated on their conditions. The Journey PX solution My Stay, offers patients access to an extensive library of patient education videos, giving patients access to the health education they need in order to become more informed about their condition and proactive about their care. Nurses can support the patient by assigning them an education that is particular to their health. Journey PX solutions also support the patient’s families by providing them with education and information as well. “Delivering information in a timely manner in digestible bites for the patient at home, and at the bedside really makes a difference in their care. It not only drives health literacy, but it increases outcomes. It also keeps hospital costs down,” said Linda Robinson, MSN, BN, RN, Vice President of Clinical Excellence, MDM Healthcare. Robinson described how the new technology in healthcare works. “Let's say a patient comes into the hospital and, upon admission, there is a screening for a fall. So, a fall score is done, and the patient has a high fall risk. As soon as that is documented within the EMR, a video about preventing falls in the hospital can automatically be sent to that patient. That patient then gets a prompt on their television set that says: “you've been ordered a video about your health. Would you like to watch it now, or would you like us to remind you later?” The patient can watch it now by pushing 1 on their pillow speaker or remote, whatever is in the room for them to use for their television or they can say, remind me later. If they say, remind me later, it can be customized to remind that patient,” she explained. Robinson is an expert in patient care technology in nursing with decades of experience and has seen the impact of technology in healthcare firsthand over the years.

nursing shortage solutions

A recent McKinsey study suggests these changes would be embraced by nurses and patients alike. It states, “Organiza­tions may consider how to leverage digi­tal tools and adapt care models based on patient and employee preferences. As hospital systems contemplate new ways to embed virtual elements into nursing workflows to improve safety, quality, and efficiency, they are likely to find an enthu­siastic workforce. Roughly two ­thirds of frontline nurses are interested in providing virtual care in the future.”

Journey PX also aids in the interoperability of hospital care teams. As Robinson explained, “In addition to focusing on in-room solutions for the patient, we also focus on providing clinical efficiencies for hospital care teams.I think every nurse is passionate about being an advocate for the patient, but we also must be an advocate for our profession. Coming out of this pandemic—even before then—there's been a nursing shortage. Now in 2025, they're saying the nursing shortage could be down 250,000-400,000. We have got to adopt some technology to help us do what we do to support patient satisfaction and to support our quality and safety initiatives. Journey PX helps support those initiatives, providing nursing shortage solutions. Nurses need that extra hand. They need something that helps them do what they already do, but even better, and save them some time. At MDM, we focus on clinical efficiencies—whether it's clinical workflows at the bedside or within the hospital’s electronic medical records.”

If you are interested in more information about how Journey PX can save your hospital organization time and money please schedule your demo with us.

lung cancer

November is Lung Cancer Awareness Month. Recently we were able to interview Dr. Michael Gieske, the Director of Lung Cancer Screening and Physician Director of Virtual Health at St. Elizabeth Healthcare, about the topic. Dr. Gieske is passionate about raising awareness for lung cancer prevention and treatment. Lung cancer is the leading cause of cancer deaths in America. Dr. Gieske explained that lung cancer is the number one cancer killer in his home state of Kentucky. “I have seen a lot of patients and their families touched by lung cancer; it is such a devastating cancer because it is extremely aggressive. It moves quickly through the stages, and unfortunately, we usually do not find it until it is late in the stage of the disease. We find lung cancer about 50% of the time in stage four, and about 70 to 80% of the time in the late stages,” he said.

Patients diagnosed with the disease face the additional struggle of dealing with the stigma that exists about it, especially because many patients who are diagnosed with lung cancer are smokers or former smokers. “Nicotine is a very addictive chemical and for many years smoking was very fashionable. There is a certain sense even in the medical community, but certainly in the general community that smokers brought lung cancer upon themselves, and that if they get lung cancer, they deserve it. Nobody deserves lung cancer or really any tobacco-related diseases,” said Dr. Gieske. He explained that it is important to change the public perception of lung cancer. He expressed that although the public perception is negative about a lung cancer diagnosis, patients have a reason to feel more optimistic about their treatment if they receive one. "A lung cancer diagnosis is very different now. We are not only going after it and finding it earlier when the chance of survival in stage one can be greater than 90%, but even when we find lung cancer in the late stages, stage three and stage four, these patients are doing dramatically better than they did just five to 10 years ago,” he said.

He explained that patients of all stages are having better outcomes due to today’s treatment and screening options. “We’ve got patients now with stage three and stage four cancer that are walking around 15, 20 years later with no evidence of disease, and they probably have been cured,” he said.

Dr. Gieske expressed that new technology is a cause for hope when it comes to the disease. A new lung cancer screening test has been developed in recent years called the low-dose computed tomography (low-dose CT). This test gives doctors the ability to catch the disease in its early stages, where the chance for survival is much higher, and the likelihood of patients surviving 5 years or more is 60 percent. Dr. Gieske has led one of the most successful lung cancer screening initiatives in the country. As of September, of this year, his team in Kentucky has surpassed 28,000 low-dose CT screens, one of the top 4% of healthcare systems in the world. Dr. Gieske explained that when he was first asked to head up the thoracic oncology disease management team at St. Elizabeth’s Healthcare in 2016, he had to quickly get educated about the new treatment and screening options that were available. “I had no idea what they were talking about when they started talking about low-dose CT lung cancer screening, and I had never heard of it before. A landmark study was published in the New England Journal of Medicine in August of 2011, that really put lung cancer screening on the map,” he said.

He explained that although the test had been around for many years before the study was published, primary care physicians were not being taught about low-dose CT scans and these doctors were really the first line of defense in catching the disease early. “You know, we were not even taught to do lung cancer screenings, even though it has been around for more than 15 years, and it has changed a lot over the last several years. Lung cancer screening has been slow to catch on, partially because of the stigma and partially because of the nihilism,” he said.

“It's all about communication and education and it's not only for patients but for providers as well,” said Dr. Gieske. The combination of advanced communication, education, and technology is making a dramatic impact in the fight against lung cancer. Another type of technology that is being used to aid in the fight is patient engagement technology, such as Journey PX.

Linda Robinson, the Vice President of Clinical Excellence at MDM Healthcare explained how Journey PX’s patient engagement solutions allow patients to become more empowered through health literacy. “Only 12% of adults in the country are health literate. When we have patients within our care in the hospital, we have a captive audience, and we really must educate them. It put patients back into the driver's seat,” she said.

The Journey PX solution My Stay includes a vast education library that covers an extensive list of medical conditions and medications. Robinson explained how this solution works to help educate patients who are at risk for lung cancer. “It's targeted education, and it is integrated with the hospital’s EMR, so it knows if a patient is a smoker,” she said. “Our technology knows that if a patient has answered in Epic that they want to quit smoking, it can send them a video about how to create a quit smoking plan,” she continued.

Journey PX’s digital whiteboard My Day, Today closes gaps in communication inside the hospital room. Patients who desire to quit smoking will also have prompts appear on their digital whiteboard to watch individualized relevant education videos at their convenience. This is just one type of vital real-time information among many which is displayed on the My Day Today screen in a patient’s room.

Robinson explains why patient engagement technology is so beneficial. “While patients are in the hospital, they are getting the information that they need. Also, upon discharge it provides them with services and contacts once they get home so that they can continue their journey towards quitting smoking,” she said. Journey PX’s technology offers hospital patients several solutions to become engaged with their care. “Patient engagement technology is partnering with hospitals and care teams to enhance a patient's experience and ultimately this drives more positive outcomes,” said Robinson. As far as lung cancer awareness is concerned, this is hugely beneficial. As Dr. Gieske explained, education and communication are key for patients and care providers.

Finally. Dr. Gieske discussed his charity work, highlighting his involvement with the charity the White Ribbon Project, a non-profit organization dedicated to raising awareness about lung cancer by changing public perception of the disease. He explained that recently lung cancer survivors have started to become an important voice in the movement to educate the public about lung cancer awareness. “There is a growing population of advocates that are very willing to get out there and tell their story about how they beat lung cancer and they give hope to patients who are currently battling with the disease. “Once that message starts getting out it's contagious, there’s nothing stronger than word of mouth,” said Dr. Gieske.

You can hear more from Dr. Gieske about lung cancer awareness and treatment in our latest PX Space podcast interview. Read his full bio here which includes details about his involvement with charity organizations, awards, and more.

Listen to the full interview on the PX Space podcast available on Apple Podcasts, Spotify, and Amazon Music.

Michael Gieske
nurses

The Journey PX team is proud to support nurses. Our patient experience solutions save hospital care teams valuable time and steps by leaning down clinical workflows, automating the patient education process, offloading non-clinical tasks, and offering the capability of securely connecting via video in the patient’s room.

We are proud to support The DAISY Foundation, because of our mission to express gratitude to nurses. The DAISY Foundation is an organization devoted to saying “thank you” to nurses everywhere, by establishing a nurse recognition program, The DAISY Award is celebrated internationally in over 5,000 healthcare facilities and nursing schools. Our Journey PX platform supports the submission of DAISY nominations.

We recently hosted a special guest on our podcast PX Space, Bonnie Barnes, Co-founder of The DAISY Foundation. Bonnie discussed the importance of giving back to nurses by providing them with recognition for their extraordinary work. She also discussed the origins and future of The DAISY Foundation with nurse leader, Linda Robinson, the VP of Clinical Excellence at MDM Healthcare.

“We created the DAISY Award as a way for patients, families, and coworkers to share their stories of extraordinary compassionate care by nominating a nurse for the Daisy Award, which would be an ongoing program of recognition. There are now over 5,500 healthcare facilities and nursing schools and 33 countries committed to honoring nurses month in and month out with the DAISY Award,” said Barnes.

Journey PX’s partnership with The DAISY Foundation gives patients the ability to nominate nurses for a daisy award using their Journey PX platform right from their hospital bed, while their positive experience is still fresh in their minds.

The VP of Clinical Excellence at MDM Healthcare, Linda Robinson reflected on why this capability is so important.

“Our patient engagement solution is deployed via the smart TV in the patient's room and the patient uses their pillow speaker to navigate. Journey PX is integrated with the patient's electronic medical record and allows them to recognize their nurse for the exceptional care that they receive. It is very important to us that we have provided a way for our hospital clients to allow patients and families to recognize their nurses for the extraordinary compassionate care that they are delivering,” said Robinson.

Barnes explained why giving back to nurses is so important to the Foundation. “We have heard a million times from nurses in response to receiving the DAISY Award: I didn't do anything special. I was just doing my job. However, when you're on the receiving end of that care, it's special. Believe me, it is very special, and we need to share our gratitude because we certainly feel it,” she said.

You can hear more from Bonnie about The DAISY Foundation, in our PX Space podcast interview. View more information about The DAISY Foundation and support the cause on their website.

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Written with contributing author Linda Robinson, MSN, BN, RN, Vice President of Clinical Excellence, MDM Healthcare.

November is National Diabetes Awareness Month, the goal is to generate awareness of risk factors, prevention, and management of this widespread, chronic disease.

One in 10 Americans have diabetes, approximately 30 million people. About one in five people with diabetes are not even aware they have it. The best way to prevent or manage any health condition is to be informed. The American Diabetes Association and the Healthy People 2030 initiative per health.gov aims to raise awareness, provide resources, and improve the lives of those living with the condition. We encourage our readers to learn the facts, risk factors, warning signs, stats, and impacts of diabetes. Patients who have diabetes, or have risk factors such as family history, should keep in mind the importance of healthy nutrition in managing the disease, especially during the holidays.

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The holiday season is filled with delicious food and lots of sweets, but diabetics can still enjoy the season, here are a few tips for managing diabetes during the holidays.

Stay on Top of Your Blood Sugar

Diabetics can offset some of the concerns of enjoying holiday foods by testing their blood sugar more frequently.

Sample Healthier Alternatives

The American Diabetes Association has a hub of diabetic-friendly recipes, which also includes holiday collections, such as the Thanksgiving Recipe Roundup

Plan Your Meals

Plan your meals. If you have a sweet treat, cut back on other carbs during the meal. Savor a small serving of your favorite holiday dishes and incorporate them into your meal plan.

Get Restful Sleep and Drink Lots of Water

Sleep loss can make it harder for diabetes patients to manage their blood sugar. It is also important to stay hydrated so diabetes patients should make sure to drink plenty of water.

Count Carbs

Get familiar with the carb counts of holiday food. The non-profit organization Beyond Type 1 has a carb chart of popular holiday foods such as this one for Thanksgiving

Hospital room with beds and comfortable medical equipped in a modern hospital

Journey PX is committed to helping support diabetic hospital patients’ health with tools included in our JourneyPX My Stay and Connect solutions. Journey PX offers hospital patients with diabetes access to vital health information, education, meal ordering, entertainment, relaxation content, and their daily plan of care in real-time. Being in the hospital during the holidays can be difficult, which is why it is so important that health professionals and loved ones keep the holiday tradition as normal as possible when appropriate. This includes holiday movies and moments for reflection and calming video content. Patients in the hospital often have little that they can control so allowing them to make decisions when possible is vital. The meal ordering feature gives the patient the ability to order a holiday meal by selecting the foods they want to eat, assisting them to build their plate within their diet plan and calculating the carbs as they select! Loved ones can learn with the patient via the health education on My Stay how to shop for foods, read labels and prepare a holiday meal within the patient’s diabetic dietary plan. These are skills that will be needed upon discharge, so it is good practice. These videos can also be texted and emailed to the patient and their families upon their discharge for additional support. Connect, our inpatient video chat feature, allows for video visits that provide emotional support. Connect also allows patients the possibility of joining the family holiday table from the patient room in a virtual way. This way family and friends can delight their loved ones with happiness and holiday cheer! Holidays are a valuable time for families and loved ones and we want to provide an in-room experience that supports the patient in every way.

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Hospitals today are using innovative patient engagement technology to elevate their patient experience. Recently we sat down with Linda Robinson, the Vice President of Clinical Excellence at MDM Healthcare to share some insights on the topic based on her 35 years of experience in nursing, patient- and family-centered care, and patient engagement technology. Robinson explained that there are several ways this technology supports hospitals in their quest to provide an exemplary patient experience. “Research tells us that patients want courtesy and the ability to participate in their care. Generally, there are three integrated areas to focus on when it comes to patient experience: quality, safety, and service,” she said. Robinson noted that many organizations use a framework of empathy to guide their patient experience strategies. She also stressed the importance of the four core principles outlined by The Institute of Patient and Family-Centered Care. These are respect and dignity, information sharing, participation, and collaboration.

Listening to patients' most pressing concerns is another way to ensure they will have a better day. Robinson addressed how patient engagement technology can solve a list of common patient complaints compiled by the Patient and Family Advisory Council at the Armstrong Institute for Patient Safety and Quality at Johns Hopkins.

Patient Complaint: Not Keeping the Whiteboard Updated

Patients want the whiteboards in their hospital rooms to be kept up to date. They want to be provided with the most current information about their care team and daily plan of care.

Journey PX’s digital whiteboard My Day, Today closes gaps in communication inside the hospital room. Robinson explained that manually updated information on a dry-erase board risks a lack of information transfer between shift changes. Digital whiteboards eliminate this problem, as vital information is always on display for patients inside their rooms. Robinson states, “Our digital whiteboard integrates with the hospital's EMR, which is so important because it provides up-to-date information. Patients and their families have a way to see what is going on even when a nurse cannot be in the room,” she said. Robinson also outlined some examples. “If a doctor orders an x-ray, that will show up on the My Day, Today screen as soon as it is ordered. Another scenario is if the patient gets prescribed a new medication, the system can automatically assign the patient education about it which focuses on purpose and side effects. Individualized relevant education videos will appear on their digital whiteboard and they will be prompted to watch it at their convenience,” she said.

Hospital room with beds and comfortable medical equipped in a modern hospital

Patient Complaint: Lack of Clear Communication

Patients and their families want open communication from their care teams. They want to be updated if there are any changes in their condition and informed of care delays.

Journey PX Connect enables video calling for patients and families. It also provides a secure connection that allows for virtual visits and rounding by hospital care teams, all through the TV in the patient’s room. “If there is something that needs to be communicated quickly, care teams can get in the room virtually. Our Connect solution increases the flow of communication, lets patients see their loved ones, and keep them updated on the status of their care,” said Robinson. She also mentioned that digital whiteboards are a huge asset when addressing any communication problems. My Day, Today displays pertinent health information in the patient’s room and connects with most hospitals’ EMRs, providing patients and their families with vital health information updated in real-time. “Having that information displayed and readily available to patients and their families is so wonderful. It makes such a dramatic difference to them,” she said.


Patient Complaint: Feeling Unengaged in Their Care

Patients want to be kept engaged in their care. They also want to make sure they understand their care plan, having health information provided to them in a language that is easy to understand.

Robinson explained how patient engagement technology addresses this concern. “Patients really do need to be involved in their daily plan of care. This supports the four core principles of patient and family-centered care. The patient is the captain of their care team, and Journey PX provides them with a variety of engagement tools in their room,” she said. She also explained that Journey PX is easy to use because it is intuitive. “There are buttons displayed on the patient’s television with categories and under each button is a number. To select their desired category, patients simply push the corresponding number on their pillow speaker, so it is quite easy to navigate,” she said. Simple, uncomplicated language is another aspect of Journey PX that really helps patients and their families. “Everything that goes up on the My Day, Today digital whiteboard is in a language that patients and families understand,” said Robinson. Patient engagement also drives quality, safety, and service. Journey PX My Stay includes an extensive education library that covers an extensive list of medical conditions and medications. This allows patients to become more empowered through health literacy.


Patient Complaint: Sleep and Noise Disturbances

Patients want hospital care teams to understand the importance of sleep for their recovery. They desire noise and other disturbances to be kept to a minimum during nighttime hours.

“We can see how providing an environment where a patient has a better quality of sleep is particularly important. Many hospitals have instituted programs to create healing environments for patients. Journey PX can prompt patients in the evening and let them know that their organization has a quiet at-night program,” said Robinson.

Another tool to improve patient sleep can be found inside the My Stay video library, which contains Medcalm’s calming videos for relaxation and meditation. This calming content has been proven to improve patients’ sleep.

My Stay also has a button on the home screen, My Service Requests, which can be customized to provide patients with a means of registering sleep and noise concerns right from their hospital bed.

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Patient Complaint: Loss of Personal Belongings

Patients want hospitals to have a system to keep track of their personal items. Making sure patient’s property is accounted for supports the quality of their care.

My Day, Today helps keep track of patients’ belongings. “When staff logs patients’ valuables into the EMR, it displays that on the My Day, Today screen. It has that information readily available each day. This is an effective way of keeping track of this because oftentimes patients think they came in with certain items and they were mistaken. Again, it keeps that communication clear, improving their overall experience,” said Robinson.

Patient Complaint: Messy Rooms

Another simple, yet important desire patients have is for their rooms to be kept clean.

The My Service Request button allows patients to submit service requests right from their hospital beds. Once a service request is lodged it is sent to the appropriate department, such as EVS, to be addressed in a timely manner, and response times can be tracked to gauge efficiency. It is important to note that hospitals can customize the questions used in the My Service Request button for their organization. “It gives hospital organizations the ability to focus on areas they are working on, ensuring they are providing the best experience for their patients,” said Robinson. She explained why this ability is so valuable when it comes to improving patient experience. “When you think of service recovery, which is the ability to identify a problem, fix it, and recover that experience of the patient, it is important that you do that before they are discharged. It is not ideal for hospitals to have a patient go home only to receive their HCAHPS survey weeks later and be asked about room cleanliness,” she said.

Patient Complaint: Lack of Orientation to Their Room and the Hospital

Patients want basic hospital information such as how to work their television and order meals.

Hospitals with Journey PX display a welcome video for patients as soon as they turn on their television. Robinson explained that these videos are impactful because “they allow the hospital to introduce themselves, state their mission, vision, and values.” My Stay’s welcome videos walk patients and their families through orientation to their rooms. They also provide patients with essential information such as how to work their pillow speaker and control the Journey PX patient engagement solution on their television. In addition, they display information about rounding times. Robinson explained, “every organization does things a little bit differently, but everything can be displayed on the My Day, Today screen. So again, this is another example of how Journey PX drives information through a central place in the patient’s room, providing them valuable information even when staff cannot be with them.”

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To hear more from Linda on the topic, listen to our full interview on our PX Space podcast.

Meditation

Calming content is part of a holistic approach to patient care, which addresses the complex spiritual, physical, social, and emotional needs of the patient further humanizing their care experience. An article published in the National Library of Medicine titled, Optimal Healing Environments reveals that calming content leads to more positive outcomes for patients. It states, “creating a healing space, one that evokes feelings of serenity, calm, and relaxation, can contribute to an environment that facilitates the innate healing process—a process of repair, recovery, and return to wholeness in mind, body, and spirit.”

Recently, we spoke with Amy Gordon-Fisher, Founder and CEO of Medcalm, a content partner at MDM Healthcare. Medcalm is an innovative company dedicated to bringing sound healing and relaxation programs to people wherever needed. Medcalm services hundreds of hospitals nationwide and is one of the premier audio/visual wellness solution providers worldwide. The Journey PX solution My Stay includes Medcalm’s calming and relaxation tools, which support a holistic approach to patient care.

“Amy has been a wealth of information and assistance in my practice as a clinician and a leader when it comes to providing a relaxing, therapeutic environment for patients and families in all settings, hospitals, treatment areas, clinics, waiting rooms, you name it, she has put calming content there. We take care of patients in a very clinical matter, but it is oftentimes initiatives like this, the calming content, that really helps provide patients and their families with peace of mind and helps them relax, which promotes healing,” stated Linda Robinson MSN, BSN, RN, the Vice President of Clinical Excellence at MDM Healthcare.

Gordon-Fisher explained that she started Medcalm 20 years ago while she was experiencing her mother's walk-through pancreatic cancer. “When we took her for her treatments, the front of the office was beautiful, however, the area where she was getting treatment was dismal. There was nothing comforting inside the patient’s treatment areas and many people were alone. I thought that this was not a very healthy environment for cancer patients trying to get better. I thought that there must be something better,” she said. Gordon-Fisher explained that she started the company because she believed her work in guided imagery and mindfulness meditation would help elevate the hospital environment and began creating a series of relaxing video and audio programs. She explained that once companies such as MDM Healthcare saw what she was doing, they began partnering with her to help put this content into hospitals and patient rooms.

Gordon-Fisher explained that the practice of using relaxing content to help heal patients has now become part of a popular approach to care referred to as integrative medicine, “which means we walk hand in hand with other treatments, which is quite a change, and I think the patients and the families appreciate that,” she said.

Gordon-Fisher shared a letter from a patient’s family member to demonstrate how impactful healing content inside the hospital could be. They were writing to share their experience with one of Medcalm’s most popular calming videos, Underwater Visions. In the letter, they stated, “I am sure you folks produce these videos and then never know what impact they have on the people who watch them. We were at a hospital in Virginia, and previously my mom lived in Florida, so she really loves beach and water scenes. There is an aquarium in her assisted living community, and she enjoys that too. The underwater video was simply perfect for all of us. The videos are a nice anecdote to the sterile hospital environment. My mom has dementia, so a TV show with a narrative does not work for her, and she is hard of hearing and does not have her hearing aids in the hospital, so that makes the visual impact your videos have even more important.”

hospital anxiety

Calming content can also neutralize the chaotic hospital environment which can be harmfully distracting, cause anxiety and interrupt patient’s sleep. "On average, a patient endures 135 different alarms each day. Hospitals are often louder than a highway during rush hour, and sleep deprivation is a common complaint. The cacophony is not only bothersome, but can endanger lives, as many caretakers and doctors suffer from what they call alarm fatigue. They hear so many abrasive sounds that they simply ignore up to 10% of important lifesaving alarms,” said Gordon-Fisher. Restful sleep is part of healing and Medcalm’s content has been proven to aid in helping patients’ sleep. Gordon-Fisher referenced a case study on the subject in her interview. “There was a study at a VA hospital where patients who were having trouble sleeping were offered a choice between listening to Medcalm programs or taking sleep medication, and it revealed that patients were sleeping better listening to the programs. Also, it is much better for patients than sleep medication,” she said.

Gordon-Fisher also explained the science behind the healing power of the nature videos shown on the televisions inside patient rooms and on the digital signage inside hospitals. She affirmed the fact that calming content provides so much more than just distraction, it has been proven to support healing. “We have some valuable information on why nature is so impactful and what it can do for the patient. Hospital patients have no chance of getting out into nature, so we try to provide that through our content. Just showing content with nature on the televisions inside the patient’s room achieves positive outcomes on psychological relaxation and stress recovery. Studies have proven the healing benefits of viewing nature and how simply viewing that scenery led to a more relaxed body response,” she said.

“Patients are basically captives in their rooms, and what a hospital chooses to put on is in many ways critical to their health,” said Gordon-Fisher. Journey PX humanizes care through patient engagement technology, and this is accomplished partly by partnering with premium content providers like Medcalm. “It is so beneficial having these calming videos in the patient’s room and accessible through our patient engagement solution, Journey PX. It also allows for the content to be individualized. The patients get a package of videos to choose from, and so do their families. It provides a much better atmosphere inside the hospital room,” stated Linda Robinson MSN, BSN, RN, the Vice President of Clinical Excellence at MDM Healthcare.

Journey PX is committed to addressing the complex needs of patients across the continuum of care. As previously highlighted, the Journey PX solution My Stay offers patients Medcalm’s calming videos for relaxation and meditation, as well as an extensive library of patient education videos, which allow patients to access the education they need to become more informed about their condition and proactive about their care. Patients can obtain the emotional support they need by connecting with loved ones virtually in their hospital room with Journey PX’s Connect solution. The Journey PX solution My Day Today, is a digital whiteboard that integrates with the hospital’s EMR and provides accurate health information to patients and their families in real-time. This offers patients peace of mind by providing them with vital health information.

You can hear more from Amy Gordon-Fisher about the healing power of calming content, including the origins of sound healing music and the science behind the relaxation response in our PX Space podcast interview. View more information about Medcalm and sample some of their calming videos on their website.

Medcalm CEO